Other Services http://www.ndp2030hackathon.gov.za/index.php/ en Service Management http://www.ndp2030hackathon.gov.za/index.php/node/186 <span>Service Management</span> <div class="field field--name-body field--type-text-with-summary field--label-inline"> <div class="field__label">Corporate Services Definition</div> <div class="field__item"><p>Provide customers with the capability to effectively monitoring, evaluate and continually improve services using IT Governance (CoBIT), international best practice frameworks (ITIL), and international quality standards (IEC/ISO 20 000).</p></div> </div> <span><span>corporateservi…</span></span> <span>Tue, 07/18/2023 - 22:14</span> <div class="field field--name-field-corporate-servicesfeatures field--type-text-long field--label-above"> <div class="field__label">Corporate Services Features</div> <div class="field__item"><ul><li>ervice Desk</li><li>Remote Support</li><li>Incident Management</li><li>Problem Management</li><li>Change / Release Management</li><li>Monitoring</li><li>Service Delivery</li></ul></div> </div> <div class="field field--name-field-corporate-services-categor field--type-entity-reference field--label-above"> <div class="field__label">Corporate Services Category</div> <div class="field__item"><a href="/taxonomy/term/56" hreflang="en">Other Services</a></div> </div> Tue, 18 Jul 2023 20:14:07 +0000 corporateservicesadmin 186 at http://www.ndp2030hackathon.gov.za BPO Service Desk http://www.ndp2030hackathon.gov.za/index.php/node/185 <span>BPO Service Desk</span> <div class="field field--name-body field--type-text-with-summary field--label-inline"> <div class="field__label">Corporate Services Definition</div> <div class="field__item"><p>Provide a Business Contact Centre service to customers with supporting processes and technologyplatforms aligned to provide services to citizens on behalf of and in conjunction with customers.</p></div> </div> <span><span>corporateservi…</span></span> <span>Tue, 07/18/2023 - 22:09</span> <div class="field field--name-field-corporate-servicesfeatures field--type-text-long field--label-above"> <div class="field__label">Corporate Services Features</div> <div class="field__item"><ul><li>BPO Service Desk: Inbound Channel Handling</li><li>BPO Service Desk: 1st contact resolution (FCR)</li><li>Service Delivery - Information and Functional Support: Availability Management of BPO Systems</li><li>Service Delivery - Information and Functional Support: Service Request Management</li><li>Service Delivery - Information Support: Reporting on performance against all Incidents and Request</li><li>Service Delivery: Monitoring and Escalation</li><li>BPO Service Desk: Advanced 1st contact resolution (Advanced FCR)</li></ul></div> </div> <div class="field field--name-field-corporate-services-categor field--type-entity-reference field--label-above"> <div class="field__label">Corporate Services Category</div> <div class="field__item"><a href="/taxonomy/term/56" hreflang="en">Other Services</a></div> </div> <div class="field field--name-field-corporate-service-image field--type-image field--label-inline"> <div class="field__label">Corporate Services Image</div> <div class="field__items"> <div class="field__item"> <div class="item-image"> <img loading="lazy" src="/sites/default/files/2023-07/service%20desk.png" alt="" /> </div> </div> </div> </div> Tue, 18 Jul 2023 20:09:22 +0000 corporateservicesadmin 185 at http://www.ndp2030hackathon.gov.za Bid and Contract Management http://www.ndp2030hackathon.gov.za/index.php/node/184 <span>Bid and Contract Management</span> <div class="field field--name-body field--type-text-with-summary field--label-inline"> <div class="field__label">Corporate Services Definition</div> <div class="field__item"><p>Provide end-to-end Agency Type ICT procurement services to ensure:<br />• Cost effective procurement of ICT products and services in a manner that is consistent with government procurement prescripts (including State Information Technology Agency Act 1998: Regulations), and aligned to business objectives.<br />• Promotion of South African ICT industry, particularly Broad Base Black Economic Empowerment.</p></div> </div> <span><span>corporateservi…</span></span> <span>Tue, 07/18/2023 - 22:06</span> <div class="field field--name-field-corporate-servicesfeatures field--type-text-long field--label-above"> <div class="field__label">Corporate Services Features</div> <div class="field__item"><ul><li>Assess pre-requisite documentation</li><li>Prepare Solicitation (bid) Package</li><li>Select Supplier</li><li>Evaluate bids</li><li>Adjudicate bid</li><li>Establish Supplier Agreement</li><li>Administered Contract</li></ul></div> </div> <div class="field field--name-field-corporate-services-categor field--type-entity-reference field--label-above"> <div class="field__label">Corporate Services Category</div> <div class="field__item"><a href="/taxonomy/term/56" hreflang="en">Other Services</a></div> </div> <div class="field field--name-field-corporate-service-image field--type-image field--label-inline"> <div class="field__label">Corporate Services Image</div> <div class="field__items"> <div class="field__item"> <div class="item-image"> <img loading="lazy" src="/sites/default/files/2023-07/bid.jpg" alt="" /> </div> </div> </div> </div> Tue, 18 Jul 2023 20:06:05 +0000 corporateservicesadmin 184 at http://www.ndp2030hackathon.gov.za