Corporate Services : Application Maintenance

Service Title Service Definition Services Features
Functional Application Support We provide customers with integrated support services focused on service delivery and end-to-end application functional support aligned to business their requirements. • System functionality assessment
• Requirement development and management
• Interface management
• Advisory services
• Data analysis
• Business process and quality management
• Management information
• Product and process quality assurance
• Work monitoring and control
• Implementation support
• Information Management
• Skills development
• Master Data Management
• Asset Management
• Cataloguing
• Data Capture
• Service Management
Application Maintenance We provide customers with operational, technical support and maintenance for applications fullyaligned to business their requirements. • Perfective Maintenance
• System Optimisation
• Archiving
• Service Management
Solution Design We design solution for customers aligned to their specific business requirements underpinned by internationally recognised best practice frameworks and quality standards. • Business requirement management process
• Business process modelling process
• Solution Analysis and Design process
Application Functional Support

Provide fully managed end-to-end application functional support services to improvethe effective implementation and utilisation of government applications.
  • System functionality assessment
  • Requirement development and management
  • Interface management
  • Advisory services
  • Data analysis
  • Business process and quality management
  • Management information
  • Product and process quality assurance
  • Work monitoring and control
  • Implementation support
  • Information Management
  • Skills development
  • Master Data Management
  • Asset Management
  • Cataloguing
  • Data Capture
  • Service Management
Application Maintenance

Provide fully managed operational, technical support and maintenance ofGovernment applications to ensure that government applications are up to datewith evolving business requirements and technology changes.
  • Corrective Maintenance
  • Routine Maintenance and upgrades
  • Data corrections
  • Adaptive Maintenance
  • Perfective Maintenance
  • System Optimisation
  • Archiving
  • Service Management and SLA Reporting

About

As the lead IT agency for the State, SITA has been at the forefront of IT in government to providing responsive and relevant ICT products; services and solutions to government as its shareholder.