Corporate Services : Business Process Outsourcing Services

Service Title Service Definition Services Features
End User Computing Services End User Computing Services provide onsite support services for the Client’s Local Area Network (LAN) and end user devices. EUC services ensure optimised and reliable management of ICT operations to support the Client’s ICT enabled business functions.
  • End User Support
  • Printer Support
  • Mobile Device Support
  • Server Support
  • Email Support
  • Information Security Services
  • Backups
  • LAN / WLAN Services
    • Infrastructure cabling
    • Hardware Maintenance
    • Switch and WLAN Support Services
    • LAN / WLAN Management
  • Ad-hoc Projects
    • Implementation Services
    • LAN Design
  • LAB Testing Services
  • Service Efficiency Management
  • Service Desk
M365 Solutioning -Active Directory and Exchange Hosted Services SITA offers service packages in partnership with Microsoft for the enablement of M365 solutioning and hybrid Cloud deployments (Microsoft Azure Cloud and the SITA Government Private Cloud), underpinned by the State Security Agency (SSA). The service aims to assist Government to reduce complexity and risk when adopting modern digital workplace strategies and technologies.
  • Active Directory Services for identity and access management.
  • Exchange hosted services with Government sensitive data residing on the Government Private Cloud.
  • The SITA offering includes:
      • - Microsoft Licensing through Framework Agreements
      - Active Directory Server Support
      - Exchange Server Support
      - Server Hosting
      - Information Security
      - Backup and Restore
      - Disaster Recovery
      - Service Efficiency Management
      - Service Desk
  • Compliance to data residency and sovereignty requirements.
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    About

    As the lead IT agency for the State, SITA has been at the forefront of IT in government to providing responsive and relevant ICT products; services and solutions to government as its shareholder.