Services Portfolio: Unified Communications

Service Title: Hosted PBX
Service Definition:
Provisioning and management of the IP Private Branch Exchange (IP PBX) hosted in the Government Private Cloud.
Services Features:
  • Hosted Private Branch Exchange (PBX)
  • Hosted Telephone Management System (Optional)
  • Telephone Management System: Reporting Portal
  • PBX Support
  • Hardware Maintenance: IP Telephony Devices (Optional)
  • Hosted Collaboration and Meetings (Optional)
  • Hosted Contact Centre (Optional)
  • IP Phones and accessories (Optional)
  • Service Desk
  • Disaster Recovery
  • Backups
  • Security
Service Title: On-Premise PBX
Service Definition:
We provide tailored, customer premises-based Internet Protocol (IP) Telephony and Voice over Internet Protocol (VoIP) telephone system for the transmission of telephone calls over the Multiprotocol Label Switching (MPLS) network and internet.
Services Features:
  • IP Telephony voice services
  • Telephone Management System
  • PBX hosted on customer premises
  • IP phones and accessories
Service Title: Video Conferencing Solutions
Service Definition:
We provide video conferencing as a secure meeting solution for Government. The Video Conferencing service provides cost effective, high quality, convenient, and easy to use conferencing and collaboration tools that enable anytime-anywhere collaboration between desktop, mobile, and room-based systems.
Services Features:
  • Web application provisioned on the Government Private Cloud
  • Security
  • End-user device support (optional)

About

As the lead IT agency for the State, SITA has been at the forefront of IT in government to providing responsive and relevant ICT products; services and solutions to government as its shareholder.