Provide customers with the capability to effectively monitoring, evaluate and continually improve services using IT Governance (CoBIT), international best practice frameworks (ITIL), and international quality standards (IEC/ISO 20 000).

Provide a Business Contact Centre service to customers with supporting processes and technologyplatforms aligned to provide services to citizens on behalf of and in conjunction with customers.

Provide end-to-end Agency Type ICT procurement services to ensure:
• Cost effective procurement of ICT products and services in a manner that is consistent with government procurement prescripts (including State Information Technology Agency Act 1998: Regulations), and aligned to business objectives.
• Promotion of South African ICT industry, particularly Broad Base Black Economic Empowerment.