Provide Enterprise Architecture service using internationally recognised best practice frameworks (TOGAF and GWEA).

Provide customers with the capability to effectively monitoring, evaluate and continually improve services using IT Governance (CoBIT), international best practice frameworks (ITIL), and international quality standards (IEC/ISO 20 000).

Provide a Business Contact Centre service to customers with supporting processes and technologyplatforms aligned to provide services to citizens on behalf of and in conjunction with customers.

Provide end-to-end Agency Type ICT procurement services to ensure:
• Cost effective procurement of ICT products and services in a manner that is consistent with government procurement prescripts (including State Information Technology Agency Act 1998: Regulations), and aligned to business objectives.
• Promotion of South African ICT industry, particularly Broad Base Black Economic Empowerment.

Provide library and archival services accessible through the internet coveringdocumentation and information centres, archiving services and museums.

Provide a capability to manage the lifecycle of content from initial publication orcreation through archival and disposal which assists in simplifying the managementof corporate information through the availability of information, storage, security,version control, process routing, retention, and disposal.

Provide special-purpose digital database in which a common spatial coordinatesystem is the primary means of reference in order to enable better decision-making.of corporate information through the availability of information, storage, security,

Provide customers a fact-based support system to enable better decision-making.

Provide customers services that enable management of information as a strategic resource,

Deploy (Roll-out) government solutions for customers ensuring that it is effectively transitionedinto the business environment and delivers the intended business value, underpinnedby internationally recognised best practice frameworks and quality standards.